Our Help Desk service provides resources for IT users to contact when they are having problems with their IT services.
Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available.
Help Desks are implemented in many different ways, however by following the best practices outlined in ITIL v3, the Help Desk will meet the most important need of the end user, it will get them operational as quickly as possible. In addition, by following the best practices, the Help Desk will enable the enterprise to have a foundation for the IT department not only to meet the needs of the end user, but for the IT department to link into strategic areas within the company. Thus, our Help Desk will be one component in enabling the enterprise to meet their strategic goals.